Code of Commitment to Customers

To view or download the Code of Commitment to Customers, please click any of the language choices:

Consumer Banking:

Bengali   English   Gujarati
Hindi   Kannada   Malayalam
Marathi   Oriya   Punjabi
Sindhi   Tamil   Telugu


 

Commercial Banking (Micro and Small Enterprises):

Assamee   Bengali   English
Gujarati   Hindi   Kannada
Malayalam   Marathi   Oriya
Punjabi   Tamil   Telugu

 

View our cheque collection policy

View our policy on collection of dues and repossession

View our compensation policy

View our Fair Practices code for lending

View the Grievance Redressal Policy

View the List of collection agencies for Credit Cards

View the List of collection agencies for Retail Banking


Credit Counselling:

"BCSBI has started a new initiative of providing credit counseling facility. For details about the salient features of this initiative by BCSBI, please log on to http://www.bcsbi.org.in/CreditCounselling.html.