Grievance Redressal

Our complaints commitment

We are committed to providing a high standard of service. However if you have an unresolved problem and you wish to register it with us, we would be glad to assist you.

We're here to help

You can share your complaint with your local branch staff in person or reach us through our call center, write to us or send us an email.

 

1. Phone banking:
   
   You can call us on our helpline numbers given below:
   
   

   Retail Banking Helpline Numbers
   Retail Banking	18002336565 (Toll free for MTNL / BSNL users) 60007888 (for Private Service users)
   Premier Banking	18002336565 (Toll free for MTNL / BSNL users) 60007888 (for Private Service users)
   Commercial Helpline Numbers
   Commercial Banking	022-60001550
   Cards Help Line Numbers
   Platinum Cards	60016999
   Delhi, Gurgaon, Noida, Gaziabad, Faridabad	0124-6752222 / 95124-6752222
   Mumbai, Nasik, Pune	022 6724 2222 / 9522 6724-2222
   Rest of India	6000 4444 / 1800 233 7878 (MTNL / BSNL toll free)
   Credit card application Helpline	011-60016001

   
   For Credit Cards, please click here
   
   Visit our Branch
   
   E-mail us:
   
   For Retail Banking and loans: customerservices@barclays.com
   For Commercial Banking: commercial.help@barclays.com
   For Premier Banking: premiercustomercare@barclays.com
   For NRI Banking: nri@barclays.com
   For Credit cards: service@barclays.com
   
   Write to:
   
   Customer Service Department,
   Barclays Bank PLC,
   P.O. Box.11567,
   Nariman Point,
   Mumbai - 400021
   
   Please provide us with your full name, account details (if you are a Barclays customer), contact information (address, day-time telephone number and e-mail address), copies of any relevant documents and a clear description of your requirement(s).
   
   How soon can you expect a response?
   You will receive a response within 10 working days and we shall do our best to resolve your complaint within this period. Some complex complaints may take a longer time to resolve. However, even in such cases, you will be informed about the status of your complaint within this period.

1. In case you have not received a satisfactory response from the above channel, please write to our Nodal Officer.
   
   Ms. Meera Rawat,
   Barclays Bank PLC
   601/603 Ceejay House
   Shivsagar Estate, Dr Annie Besant Road
   Worli, Mumbai - 400018.
   Telephone : 91-22-67196575
   E- mail : grievanceredressal@barclays.com
   (This address is for correspondence only)
   
   You will receive a response within 7 working days.

Please quote the reference number pertaining to your earlier contact with the Bank on the same issue, in all your interactions with the Nodal Officer Team.

Please click here if you wish to Make a complaint

 

Banking Ombudsman Scheme 2006
We participate in the Banking Ombudsman Scheme, 2006 of the Reserve Bank of India.

If you have not received a response from us within one month after we have received your complaint, or if you are not satisfied with the reply given by us, you may approach the Banking Ombudsman. Please click on the link below to obtain details of the Banking Ombudsman Scheme 2006 and to find out contact details of your nearest Banking Ombudsman. A copy of this Scheme is available on request and the salient features of this Scheme are displayed in our branches. Our staff is available to explain the procedure.
http://bankingombudsman.rbi.org.in