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| Important Customer Notification |
| Please note that the Bank will be closing its branches in Pune, Hyderabad and Kanchipuram effective February 28, 2021. Consequently, banking services from these locations will cease to be available as of and from that date. Services will continue to be available from other branches of the Bank. Customers are requested to contact their bank branches before February 28, 2021 for any further information they may need, or write to customerservices@barclays.com |
| Positive Pay System for Cheque Truncation System (CTS) |
| Dear Customer, we are pleased to inform you that with effect from January 1st, 2021 we shall be launching the “Positive Pay System” for Cheque clearing within the Cheque Truncation System (CTS), as per the guidelines issued by Reserve Bank of India, and National Payments Corporation of India. In case you have any queries or need any clarification, please contact your relationship manager or write to us at: customerservices@barclays.com. Positive Pay Information Format is also available for you to download from the “ download forms” section on our web-site www.barclays.in |
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Key Notifications on Service Changes
In light of the current situation with COVID19, we are making our best efforts to serve you. We have introduced a few changes to our service operations.
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Dear Customer, On account of the COVID -19 situation, Barclays Bank Plc is currently unable to service request pertaining to issuances of cheques books, and new debit cards and generation of GST invoices.
Additionally, the generation of your account statements for March 2020 has been delayed for both e-Statements and hard copy statements.
We request you to write to customerservices@barclays.com or your Relationship Manager if you want us to send you your account statement for March 2020 over e-mail. We assure you that we are taking all necessary steps to offer you uninterrupted banking services as soon as is possible.
We request your cooperation on this, and look forward to a continued patronage of our services.
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Dear Customer, Due to the current COVID19 situation and lockdown, we understand that you may find it difficult to go to a Barclays Bank branch or an ATM for your cash related requirements.
While we urge you to stay safe, we know you may still require to withdraw cash to support your daily requirements. We wish to update you that we do not levy any charges for cash withdrawals from any Bank’s ATM.
However, please note, in case of transactions done through international ATMs, regular charges will apply. Further, charges for non-maintenance of average balance, as applicable to your account, have also been waived for the period of March 1, 2020 to June 30, 2020. We thank you for your patronage of our services and assure you of our continued support to manage your banking requirements.
Stay safe, stay healthy.
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With effect from June 01st, 2020, interest rate applicable on savings account balances will be revised to 2.50% p.a. Please contact your Branch for any queries or clarification.
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Nomination |
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Ensure that your money is received by your loved ones; Add a nominee to your Account to avoid any inconvenience. Please visit the branch of Barclays Bank PLC that is closest to you for more information. The Nomination Form is also available for you to download from the ‘download forms’ section on our web-site www.barclays.in |
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NEFT Timings |
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The NEFT transaction facility shall be available on our Online Channels from 2.00 am to 10.00 pm on all days. All other facilities including the timing of the bank branches shall continue to be available as per our regular timings.
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| RTGS Timings |
| We are pleased to inform you that effective 14th December, 2020 from 00:30 IST, the RTGS transaction facility shall be available through our online channels from 02:00 IST to 22:00 IST on all days. All other facilities, including the timing of our bank branches, shall continue as before. |
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