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Grievance Redressal Mechanism

  • Key Facts

    Our complaints commitment

    We are committed to providing a high standard of service. However if you have an unresolved problem and you wish to register it with us, we would be glad to assist you.

    We're here to help

    You can share your complaint with your local branch staff in person or write to us or send us an email.

  • Level 1

    Visit our Branch

    For details of our branch locations please click here

    E-mail us:

    For Personal Banking and loans: customerservices@barclays.com
    For NRI Banking: nri@barclays.com
    For Corporate Banking: commercial.help@barclays.com

    Write to:

    Customer Service Department,
    Barclays Bank PLC, 
    P.O. Box.10145,
    Nariman Point,
    Mumbai – 400021

    For the complaint form please click here

    Please provide us with your full name, account details (if you are a Barclays customer), contact information (address, day-time telephone number and e-mail address), copies of any relevant documents and a clear description of your requirement's).

    You will receive an acknowledgement within 3 working days and a response within 7 working days. We shall do our best to resolve your complaint within this period. Some complex complaints may take longer to resolve however even in such cases you will be informed about the status of your complaint within this period.

  • Level 2

    In case of an unsatisfactory response from the above channels please send an email to:

    Mr. Allan Perry
    Head, Query Resolution & Service Governance Unit

    Email: head.qru@barclays.com

    You will receive an acknowledgement within 3 working days and a response within 5 working days.
    Please quote the reference number of your earlier contact with the Bank on the same issue.

  • Level 3

    If you are still not satisfied with the resolution you receive, please write to:

    Mr.Deepak Sah
    Principal Nodal officer

    Barclays Bank PLC
    801/808 Ceejay House
    Shivsagar Estate, Dr Annie Besant Road
    Worli, Mumbai -400018.
    (This address is for correspondence only)
    Telephone: 91-22-67196000
    Monday to Friday - 10:00 AM to 06:00 PM (Except Bank Holidays)
    Email: grievanceredressal@barclays.com

    You will receive an acknowledgement within 3 working days and a response within 5 working days from the office of the Nodal Officer.
    Please quote the reference number of your earlier contact with the Bank on the same issue, in all your interactions with the Nodal Officer’s Team.

    If after having followed Levels 1, 2, and 3, your issue remains unresolved, you may approach the Banking Ombudsman for Redressal

    Banking Ombudsman Scheme 2006

    We participate in the Banking Ombudsman Scheme, 2006 of the Reserve Bank of India.

    If you have not received a response from us within one month after we have received your complaint, or if you are not satisfied with the reply given by any of our above channels, you may approach the Banking Ombudsman. Please click below for the salient features of the Banking Ombudsman Scheme 2006 and contact details of your nearest Banking Ombudsman offices.

    Banking Ombudsman Scheme 2006 (PDF)

    A copy of this Scheme is displayed and available on request at our branches.

    For details of our Senior Management please Click here

    Senior Management (PDF)

     

  • Complaints Commitment

    Grievance Redressal Mechanism

    A summary of complaints received over the last financial year is as attached below

    Complaints for FY 2017-2018 (PDF)

    Use of unparliamentary language by customers

    Customer Service Committee (PDF)